PAYMENT & REFUND
Payments are securely operated by Stripe, an American financial services and software company headquartered in San Francisco, California, United States.
Our returns and exchange policy is 30 days. Once your return is received and inspected (i.e. unused and unopened), your refund will be processed, and a credit will automatically be applied to your credit card, within 14 working days.
All UK orders placed Monday - Friday, before 1pm, will be shipped the same day
Orders placed after 1pm Friday will be shipped the next Monday.
All UK orders are shipped with Royal Mail 1st Class. The shipping should be delivered the next day with the exception of Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland. The shipping fee is £3.50 & available for UK only.
TERMS AND CONDITIONS
This website is operated by KIYOKO CRAFT UK LP. By using this website, the visitor to the website agrees to the following terms and conditions:
The information on WWW.KIYOKOCRAFT.COM is regularly checked and updated by KIYOKO CRAFT UK LP. Nonetheless, it may happen that information is changed. The company does not accept any liability or guarantee for the up-to-dateness, correctness or completeness of the available information. The KIYOKO CRAFT UK LP assumes no responsibility whatsoever for any websites accessible via links on WWW.KIYOKOCRAFT.COM which are not maintained by KIYOKO CRAFT UK LP. The KIYOKO CRAFT UK LP does not adopt or embrace the content of these websites.
To access WWW.KIYOKOCRAFT.COM you must be of legal drinking age in the country where you are viewing this website. If you are not, DO NOT ENTER THIS SITE.
The signs, images and symbols which can be downloaded from this website are protected trademarks belonging to the KIYOKO CRAFT UK LP. The use of these symbols in their unchanged forms is permitted only for private use, not for any commercial use and / or political purposes.
2. SHARING FUNCTION
Sending messages (Tell-a-Friend or here sharing function) on this page must be exclusively used for private purposes only. KIYOKO CRAFT UK LP shall accept no responsibility whatsoever for the content of messages sent via the Tell-a-Friend function.
Participation in sweepstakes is only allowed for participants that have reached the legal drinking age of their respective countries. The judge’s decision is final. Employees of the KIYOKO CRAFT UK LP and their families and participating agencies are not entitled to participate in the competitions.
Winners will be drawn by KIYOKO from all valid entries. Winners will be notified by email. Cash payment of the winnings is not possible; any recourse to courts of law is excluded.
4. EXCLUSION OF LIABILITY
Use of this website is at the user’s own risk. This website is offered for use without any guarantee and based on prevailing availability. We reserve the right to limit or terminate access to the website, to certain functions or parts of the website at any time. Downloading of material from this website is at the user’s discretion and own risk. The KIYOKO CRAFT UK LP accepts no responsibility whatsoever for damage to the computer or the loss of data caused by downloading material from this website.
Notwithstanding the above the KIYOKO CRAFT UK LP is liable without limitation for injury to life, body or health by willful behaviour. Regarding all other damages KIYOKO CRAFT UK LP will only be liable if the damage was caused by KIYOKO CRAFT UK LP, its legal representatives, staff or other persons KIYOKO CRAFT UK LP uses to perform its obligations by willful or grossly negligent behaviour. Apart from that KIYOKO CRAFT UK LP will be liable for negligent violations of its fundamental contract duties (those duties that are indispensible for the performance of the contract and on the compliance of which the other party may regularly trust). KIYOKO CRAFT UK LP will also be liable pursuant to the German product liability act, where applicable.
KIYOKO CRAFT UK LP and its associated platform WWW.KIYOKOCRAFT.COM (hereafter “we”) respect your privacy and personality rights. We take the protection of your personal data such as your name, date of birth, address, e-mail address or telephone number very seriously. This Data Protection Statement explains the collection, processing and utilisation (hereafter collectively referred to as “processing”) of your personal data if and when these are gathered during the use of our website.
In addition, all persons subject to data processing are advised of the rights to which they are entitled. We handle these data in strictest compliance with applicable statutory data protection regulations and the following principles. We have implemented numerous technical and organizational measures to ensure the comprehensive protection of the personal data processed via our website.
The Controller of the data processing described in this Data Protection Statement is the following body:
KIYOKO CRAFT UK LP
10 BASING STREET
W11 1ET LONDON
The Data Protection Statement contains the following definitions of the EU General Data Protection Regulation 2016/679 (“GDPR“).
a. Personal Data
Personal Data are any information that refer to an identified or identifiable natural person (hereafter “you “). A natural person is considered identifiable when he or she can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychic, economic, cultural or social identity of that natural person.
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, as long as such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. When the purpose and means of such processing are determined by EU or member state law, the controller or the specific criteria for its nomination may be provided for by EU or member state law.
e. Data Processor
Data Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.
Consent is any freely given, specific, informed and unambiguous indication of the data subject, in the form of a statement or clear affirmative action, by which the person concerned signifies agreement to the processing of personal data relating to him or her.
g. Supervisory Authority
A supervisory authority is an independent public agency set up by a member state pursuant to Art. 51 GDPR.
3. DATA PROCESSING AND CONSENT
In all the following data processing cases, we observe the principles of data prevention and data economy. This means that we process as few data as possible.
a. We process your personal data if and when this is required to substantiate, perform or terminate a contractual or quasi-contractual relationship. The legal basis for the processing of personal data in connection with a contractual or quasi-contractual relationship is Art. 6 Subsec. 1 Clause 1 b GDPR. This also applies to processing required for the completion of pre-contractual measures.
The personal data are deleted on termination of the contractual or quasi-contractual relationship taking the statutory archiving period into account.
As part of the contractual relationship, there may be a transmission of personal data to a third party which uses these data exclusively for the purpose of contract performance. This applies in particular for postal delivery services for the delivery of goods and to payment providers for the performance of payment obligations.
b. In all other respects, we process your personal data if and when you have granted us your consent to do so whereby your data will be used only for the stated purpose and scope, e.g. we will inform you of our products and services only with your consent. The legal basis for data processing on the basis of your consent is Art. 6 Subsec. 1 Clause 1 a GDPR whereby you are entitled to a right of revocation in the future. You may submit your revocation by regular mail or e-mail to the Controller at the contact address stated in Item 1. The legality of data processing up to the time of asserting your rights remains unaffected by the objection. The personal data will be deleted after fulfilling the purpose for which consent was granted, taking the statutory archiving period into due account. As part of the consent, there may be a transmission of your personal data to a third party which uses these data exclusively for the purpose for which the consent was granted.
c. Besides, your personal data will be processed anonymously. If the processing is required to safeguard the legitimate interest of ours or of a third party and if the interests, basic rights and basic liberties of the data subject do not prevail over the interests of the former, Art. 6 Subsec. 1 Clause 1 f GDPR serves as the legal basis whereby there is the possibility in principle to object to the data processing in the future. You may submit your objection by regular mail or e-mail to the Controller at the contact address stated in Item 1. The legality of data processing up to the time of asserting your rights remains unaffected by the objection. The personal data will be deleted after meeting the legitimate interest or objection taking the statutory archiving period into due account. As part of the legitimate interest, there may be a transmission of your personal data to a third party which uses these data exclusively for the purpose of meeting the legitimate interest.
4. REGISTRATION, APPLICATION AND ENTRY INTO CONTACT
Our website may provide for a registration or application (e.g. subscription newsletter) by quoting personal data. Which personal data are transmitted to the Controller at such a time is shown in the respective registration mask. The data entered by you will be used exclusively for the purposes in connection with registration. When you contact us by e-mail, via a contact form or by a comparable method (e.g. enquiries about our products or services), the personal data transmitted by you will also be processed. However, this type of data processing is limited to the processing of enquiries or to enter into contact with you.
During registration and application, your IP address at the time of registration, application or entry into contact as well as the date and time of access will be processed. This data processing is necessary to prevent the abuse of our services so that offences committed by means of these data can be investigated. This represents a legitimate interest in the data processing. The legal basis for this type of processing if consent was granted is Art. 6 Subsec. 1 Clause 1 a GDPR whereby in this case you are entitled to a right of revocation in the future. You may submit the revocation by regular mail or e-mail to the Controller at the contact address stated in Item 1. The legality of data processing up to the assertion of your rights remains unaffected. As part of contractual or quasi-contractual relationships, the legal basis rests on Art. 6 Subsec. 1 Clause 1 b GDPR. This applies e.g. to an entry into contact which aims at the conclusion of a contract.
Otherwise, the legal basis rests on Art 6 Subsec. 1 Clause 1 f GDPR. The legitimate interest results from the above-mentioned legitimate reasons. There is the possibility of raising an objection against this data processing in the future. You may submit the objection by regular mail or e-mail to the Controller at the contact address stated in Item 1. The legality of data processing up to the assertion of your rights remains unaffected. The personal data are deleted after a revocation or when the legitimate interest is met or after an objection taking the statutory retention period into account. When entering into contact, your data are deleted as soon as the respective enquiry was dealt with or if you object to data processing whereby in the latter case the correspondence with you will be terminated.
5. AUTOMATICALLY GENERATED DATA
With every visit of our website, data from your terminal device are automatically processed into log files which may also include personal data. This applies to the following data:
• The operating system of your terminal device
• The type of browser you use
• Name of your provider
• Your IP address
• Date and time of your visit
• Websites visited including possible search items
• Websites which referred you to our website
We do not process these data together with other personal data from you, i.e. we do not allocate the above data to your person.
The legal basis for the processing of automatically generated data is Art. 6 Subsec. 1 Clause 1 f GDPR. This processing is required to ensure the functional integrity of the website and to optimise and properly display the contents of our website, and to supply the necessary information needed by investigators in the case of a cyber attack. This is another part of legitimate interest in the data processing. The automatically generated data are deleted when they are no longer needed for the above purposes, i.e. when the respective website visit has ended. Your IP address if processed will be deleted latest in 30 days. The processing of the above data for the supply of the website and the possible storage in log files is imperative for the operation of the website. Consequently, no objection is possible.
The hosting services employed by our webpages serve to supply the following services: Platform and infrastructural services, processing capacity, storage location and database services, security services, technical maintenance services used by us to supply our webpages. For this purpose we or our hosting provider offer the following data: Meta or communication data, inventory data, contact data, contents data, contract data, access data, prospects and visitors on the basis of our legitimate interest in an efficient and secure display of this website as per Art. 6 Subsec. 1 lit. f GDPR in connection with Art. 28 GDPR (Conclusion of Data Processing Agreement)
On WWW.KIYOKOCRAFT.COM, no cookies are being used.
8. RIGHT TO REVOCATION AND OBJECTION
a. Right to Revocation of Data Processing Consent
You have the right to revoke your consent for the processing of personal data at any time. The legality of data processing up to the time of the revocation remains unaffected by the revocation.
b. Right to Objection
You have the right to lodge an objection at any time against the processing of your personal data pursuant to Art. 6 Subsec. 1 Clause 1 lit. e or f GDPR (Art. 21 Subsec. 1 GDPR). The legality of data processing up to the time of the objection remains unaffected by the objection. In the case of an objection, we no longer process the personal data except if we can demonstrate cogent protection-worthy reasons for the processing which prevail over your interests, rights and liberties, or if processing serves the assertion, exercise and defence of a legal claim.
If your personal data are used for direct mail, you have a right of objection against this practice at any time (Art. 21 Subsec. 2 GDPR). In the case of an objection, we no longer process the personal data. The legality of data processing up to the time of the objection remains unaffected by the objection.
You may forward your revocation and objection at any time by regular mail or e-mail to the Controller at the contact address stated in Item 1 above.
9. MISCELLANEOUS RIGHTS
a. Right to Confirmation
You have the right to demand from us a confirmation whether your personal data are being processed by us.
b. Right to Information
You have the right to demand from us at any time and free of charge information on your personal data and receive a copy of this information. You furthermore have the right to demand information whether your personal data were transferred to a non-member state or to an international organisation. If this is the case, you are also entitled to receive information on suitable guarantees in connection with the transfer.
c. Right to Correction
You have the right to demand the prompt correction of incorrect personal data on your person.
You furthermore have the right to demand the completion also by way of a supplementary declaration, taking the processing purpose into due account.
d. Right to Erasure (Right to Be Forgotten)
The GDPR provides for a right of erasure. Accordingly, you may demand from us that personal data concerning you are promptly deleted if any of the following reasons applies and provided that processing is not required:
• The personal data were collected for purposes or processed in other ways for which they are no longer required.
• You revoke your consent on which processing was based pursuant to Art. 6 Subsec. 1 a GDPR or Art. 9 Subsec. 2 a GDPR, and there is no other legal basis for the processing.
• You lodge an objection to the processing in the sense of Art. 21 Subsec. 1 GDPR and there are no cogent or prioritary reasons for the processing.
• You lodge an objection to the processing in the sense of Art. 21 Subsec. 2 GDPR.
• The personal data were unlawfully processed.
• The erasure of the personal data is required for the performance of a legal obligation under EU law or the laws of a member state.
• The personal data were collected for services offered in an information society as per Art. 8 Subsec. 1 GDPR.
e. Right to Processing Restriction
You have the right to demand a processing restriction if any of the following conditions is fulfilled:
• The veracity of the personal data is disputed by you for a period of time that allows the Controller to verify the veracity of your personal data.
• Processing is unlawful. You refuse the erasure of the personal data and instead demand that access to your personal data is restricted.
• We no longer require the personal data for processing purposes while you still require them to assert, exercise or defend a legal claim.
• You have lodged an objection against the processing as per. Art. 21 Subsec. 1 GDP and it is not yet clear whether legitimate reasons or those of your own will prevail.
f. Right to Data Portability
You have the right to receive the personal data supplied by you in a well-structured, commonly used and machine-readable format. You also have the right to transfer these data to another controller without any interference on our part provided processing rests on consent as per Art. 6 Subsec. 1 Clause 1 a GDPR or on a contract as per Art. 6 Subsec. 1 Clause 1 b GDPR and processing is made with the use of automated processes, furthermore provided that processing was not required for the completion of a task in the public interest or undertaken in exercise of official authority assigned to the Controller. Furthermore, when exercising your right to data portability, you have the right to demand that the personal data are transmitted directly from one controller to another when this is technically feasible and provided the rights and liberties of other persons are not affected thereby.
g. Right of Complaint to a Supervisory Authority
In addition to these rights, you have a right of complaint to the supervisory authority competent for data protection (in Hesse: Hesse State Officer for Data Protection and Freedom of Information, Wiesbaden).
10. THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
Because of our justified interests (art. 6 sub-section 1 lit. f. EU-GDPR), we use content and services provided by third-party providers on our website (referred to as "content" hereinafter). This e.g. comprises the integration of videos, the use of fonts, etc. To make sure that the content is shown correctly, the third-party providers, in part, need to know your IP address since, otherwise, the content cannot be sent to the browser.
Moreover, because of our justified interests (art. 6 sub-section 1 lit. f EU-GDPR), third-party service providers can also use so-called pixel tags for marketing purposes or statistical surveys. This allows information, such as e.g. visitor traffic on the pages of this website, to be analysed. The information recorded can be saved in cookies on the users' device; however, only in an anonymised or pseudonymised form. This, e.g., includes information on the browser and operating system used, referring websites, the time of the visit and further information on the use of our website and, moreover, such information can be combined with anonymised and pseudonymised information from other sources.
For the optimised display, we use fonts from “Wix fonts”. This is an offer from provider Wix.com Ltd., 500 Terry Francois Blvd., 6th Floor, San Francisco, CA 94158 USA., see: https://www.wix.com/about/privacy.
11. NOTES ON DATA TRANSFERS TO NON-MEMBER STATES
In the event that your personal data are transferred to agencies in states outside the EU or EEA, this is done only when the EU Commission has decided that the non-member state in question, or a territory or several specific areas in the non-member state, offer an adequate protection level or that an adequate or suitable data protection guarantee in the sense of Arts. 46, 47 or 49 GDPR is available.
We do not process data of persons below the age of 18. Data found to have been transmitted to us without the consent of the parents or guardian will be erased by us promptly. This presupposes the receipt of relevant hints from parents or guardians.
13. STORAGE DURATION, ERASURE AND PROCESSING RESTRICTIONS / BLOCKING
We process your personal data only for the period required to meet the storage purpose or when the storage is required under applicable statutory data protection regulations. If the storage purpose lapses or when the archiving period prescribed by applicable statutory data protection regulations runs out, the personal data will be routinely erased or access restricted or blocked in line with statutory provisions.
14. OBLIGATORY DATA SUPPLY
The supply of your personal data is partly prescribed by law (e.g. by tax provisions) or results from contractual arrangements (e.g.information on a contract partner). It may also be necessary for the conclusion of a contract that you supply personal data to us which must subsequently be processed by us. The non-supply of personal data would mean that a contract with you could not be concluded. If you are unwilling to submit your personal data in such a case, you may contact the Controller as per Item 1 also by regular mail or e-mail. We will clarify on a case-by-case basis whether the supply of the personal data is legally or contractually required or needed for contarct conclusion, whether there is an obligation to supply the personal data and the possible consequences of a non-supply of the data.
15. UPDATE OF DATA PROTECTION STATEMENT
We maintain the present Data Protection Note at all times up-to-date. Thus it may be necessary to adapt it to actual or legally required changes in framework conditions. These updates are accepted with the use of our website.
16. DATA PROTECTION OFFICER
For questions on the collection, processing or use of your personal data, for information, corrections, blocking or deletion of data, please contact:
KIYOKO CRAFT UK LP
10 BASING STREET
W11 1ET LONDON